Island Movement, St. Croix, USVI
Welcome to the Team
Complete each step below before your first day of training. If you have questions at any point, reach out to Margaret at manager@islandmovementstx.com.
Before Your First Day
1
Complete Your New Hire Form Required
This is your first step. Fill out the form to give us your personal info, position, bio, and photos. We use this to set up your Walla staff account and get you on the schedule. Your manager will set up your pay rate before creating your account.
Complete New Hire Form →
2
Complete Your Tax Paperwork Required
The process depends on whether you're a W-2 employee or a 1099 contractor. Margaret will let you know which applies. Follow the path for your type below.
If you're a W-2 Employee
Step 1. Download the current year W-4 directly from the IRS: irs.gov/pub/irs-pdf/fw4.pdf
Step 2. Fill it out. You can complete it electronically in Preview (Mac) or Adobe Reader, or print and fill it by hand.
Step 3. Submit it one of two ways:
A. In person. Bring your completed W-4 to the studio and hand it directly to Margaret or Mariesa.
B. By email. Save it as a PDF or take a clear photo of each page, then email to manager@islandmovementstx.com with the subject line: W-4, [Your Full Name]
If you're a 1099 Contractor
Our bookkeeper Kristen at Daily Grind Bookkeeping handles contractor tax paperwork. Email her to get started.
Step 1. Send an email to Kristen at kristen@dailygrindbookkeeping.com
Step 2. Use this subject line: New Independent Contractor, Island Movement
Step 3. In the body of your email, just say:
Click to copy →
Hi Kristen, I just submitted my new hire form with Island Movement.
Step 4. Kristen will reply with a secure link to fill out your W-9 online. Complete it when you receive it.
Set Up Your Accounts
3
Register for the Staff Portal & Walla Required
You'll have access to two systems. The Staff Portal is for training videos, SOPs, pricing, and scripts. Walla is the studio software you'll use every shift to clock in, view rosters, and check in clients. One you'll set up yourself, the other Margaret sets up for you.
Staff Portal, Self-Service
As soon as you've submitted your new hire form in Step 1, go register for the Staff Portal. Doing this now means you can start the videos and pre-reading right away.
Step 1. Go to islandmovementstx.com/staff-portal
Step 2. Click Sign Up. Use the same email you used on your new hire form.
Step 3. Once registered, you'll have immediate access to the /staff site and all training materials.
Walla, Margaret Sets This Up
Margaret will create your Walla account, usually within 1 business day of your new hire form being submitted. You don't need to do anything until you hear from Walla directly.
Step 1. Watch your inbox for a "Welcome to Walla" email.
Step 2. Open the email and click the link to create your password.
Step 3. Sign in to Walla for the first time. This is the software you'll use every shift to clock in, view rosters, and check clients in.
Trouble with either system, or haven't received your Welcome to Walla email after 1 business day? Reach out to manager@islandmovementstx.com.
Required Viewing
Wellness Coordinators OnlyThe rest of this onboarding (Required Viewing, Pre-Reading, and clock-in instructions) applies to Wellness Coordinators only. If you're in a different role, your manager will direct you to the right training.
Watch both videos before your first day of training. They cover the Walla software you will use every shift. Chapters marked SKIP are management-only, you do not need to learn those parts.
Video 1 of 2, Required
Walla Front Desk & Instructor Training
The official Walla onboarding video for front desk staff. Covers the dashboard, clocking in, class roster, client check-in, client profiles, and appointments. Skip the sections noted below.
Skip these sections, management only
1:09–6:09: Cancel requests & Audiences • 8:44–9:47: Pausing or cancelling plans • 14:43–15:02: Issuing refunds
Video 2 of 2, Required
Client Profile Overview Tab
A detailed walkthrough of the client Overview tab in Walla. You will use this every shift when looking up members, checking their plan status, and answering their questions.
Skip these sections, management only
7:08–8:53: Freezes, plan changes & upgrades • 9:04–9:54: Credit ledger & payment method editing
Pre-Reading
4
Review the Staff SOPs (Standard Operating Procedures) Required
What's an SOP? An SOP, or Standard Operating Procedure, is our documented, step-by-step way of doing a specific task at the studio, things like checking a client in, creating a new profile, processing a membership, or handling an instructor no-show. SOPs exist so that every shift runs the same high-quality way no matter who is at the front desk, so you always know exactly what to do, and so we can keep improving our process over time. You will see SOPs referenced everywhere in our training and on the floor; when in doubt, look up the SOP.
Read through the Week 1 SOPs before your first shift. Focus on SOP-01 (Logging In), SOP-02 (Client Check-In), SOP-04 (Creating a New Client Profile), SOP-07 (First-Timer Greeting), and SOP-08 (Shift Hours & Opening Prep). You will be expected to know these on day one.
View SOPs →
Read through the Week 1 SOPs before your first shift. Focus on SOP-01 (Logging In), SOP-02 (Client Check-In), SOP-04 (Creating a New Client Profile), SOP-07 (First-Timer Greeting), and SOP-08 (Shift Hours & Opening Prep). You will be expected to know these on day one.
5
Review the Staff Pricing Guide Required
Familiarize yourself with our membership tiers, drop-in rates, intro offer pricing, Elements add-on, and key card deposit. You will be expected to quote these accurately from day one.
View Pricing →
6
Read the Operations Bible Recommended
A comprehensive reference covering Island Movement's philosophy, policies, team, and how we operate day-to-day. Read through it before your first week to get the full picture of how we work and what we stand for.
View Operations Bible →
Once All Steps Are Complete
🌿
You're all set.
Once you've submitted your new hire form, completed your tax paperwork, registered for the staff portal, watched the required videos, and reviewed the pre-reading, you're ready for your first day. If you have questions at any point before then, reach out to Margaret.
manager@islandmovementstx.com
Key Contacts
Who to reach out to
Training questions
manager@islandmovementstx.com, Margaret
Tax forms / payroll
kristen@dailygrindbookkeeping.com, Kristen
General studio
Studio phone
Address
53 King Street, 2nd Floor, Christiansted, St. Croix, USVI 00820
Our websites