Island Movement · Membership

Cancel your membership.

Here is how a cancellation works. The form is at the bottom of this page.

Your membership is not cancelled until we email you to confirm it. Until that email goes out, your plan is still active and still billing.

Before you submit
  • Send this at least 3 days before your billing date.
  • We confirm by email within two business days. If you do not hear from us by then, contact us so we can find your request.
  • You keep access through the end of the period you have already paid for.
  • Once a payment processes it is final, including a charge that goes through because the request arrived with less than 3 days notice.
  • Elements members may also email team@elementsstx.com.
What does not cancel your membership

Any of these on their own will leave your plan active and billing:

  • Telling a staff member in person.
  • Leaving a note at the front desk.
  • Messaging an instructor.
  • Tapping Cancel in the Walla app. That sends us a request. It does not stop your billing on its own, and it does not set your cancellation date.
Would a pause do it instead?
A pause holds your plan and saves your unused time and passes, for anywhere from 1 week to 4 months.
Pause

Request your cancellation.

Fill in the form below and we will email you to confirm once it is processed. If you have any questions, email hello@islandmovementstx.com.