Island Movement Policies

Class Cancellation & No-Show Policies

To ensure fairness to instructors and fellow clients, Island Movement maintains the following cancellation and attendance policies. These policies apply to all classes unless otherwise stated.

General Class Cancellation Policy

  • Classes must be canceled at least 5 hours prior to the scheduled start time.

  • Cancellations made within 5 hours of class start time are considered late cancellations.

Late Cancellations

  • Late cancellations will be charged $15.

  • For Reformer plans or packages, a late cancellation will result in loss of the class.

No-Shows

  • No-shows will be charged $20.

  • For Reformer plans or packages, no-shows will be charged $20 and lose the class.

Late Arrival Policy

  • A 5-minute late policy is enforced for safety and class experience.

  • Clients arriving more than 5 minutes late may be denied entry and considered a late cancellation.

Reformer Classes

Reformer classes are small-group, equipment-based sessions with limited capacity.

  • Classes do not roll over.

  • All classes must be used within the current billing period.

  • Reformer memberships renew every 28 days.

  • Late cancellations and no-shows result in loss of the class, and applicable fees may apply.

Class Packs

  • Class packs expire 6 months from the purchase date.

  • Unused classes do not roll over and are non-refundable.

Special Events

  • Special events or limited-capacity offerings may have different cancellation terms, which will be clearly communicated at booking.

General Policy Notes

  • All cancellation and no-show fees are non-refundable.

  • If Island Movement or Elements elects to issue a courtesy credit, it will be applied as account credit only and may not be refunded.

  • Repeated late cancellations or no-shows may result in temporary or permanent booking restrictions.

  • These policies are in place to respect instructor time, class capacity, and the overall client experience.

Gym Policies

General Notes

These policies exist to support a safe, functional gym environment and a positive experience for everyone.

Membership & Guest Access

  • The gym is for members only.

  • Guests are not permitted to use the gym unless they are checked in and approved at the Front Desk.

  • All guests must follow the same gym policies and may be denied access at staff discretion.

Age Policy

  • Under 12: Not permitted in the gym.

  • Ages 12–15: Permitted with active supervision at all times.

  • Ages 16 and over: Independent use is permitted.

Safety & Equipment Use

  • Equipment must be used as intended and with proper form.

  • Please wipe down equipment after use.

  • All weights, plates, and props must be returned to their designated storage after use.

  • Dropping weights is not permitted.

  • If you are unsure how to use equipment safely, please ask a staff member for assistance.

Respect for the Space & Others

  • Be mindful of other members and shared space.

  • Speakerphone calls and playing music from personal devices are not permitted.

  • During busy times, please share equipment and be considerate of others waiting.

  • Personal belongings must be stored in a locker or designated area, not on the gym floor.

Conduct & Access

  • Unsafe, disruptive, or disrespectful behavior may result in temporary or permanent revocation of gym access.

  • Staff reserve the right to intervene or deny access if safety policies are not being followed.

Locker Policy

  • Lockers are provided for day-use only and are not intended for overnight storage.

  • Items left in lockers after closing may be removed and placed in Lost & Found.

  • Island Movement is not responsible for lost, stolen, or unattended items.

  • If you believe an item has been misplaced or removed, please email hello@islandmovementstx.com.

Elements | Sauna + Cold Plunge Policies

Elements is a self-service contrast therapy experience located in the courtyard at Island Movement.

Access & Use

  • Access is available during your active membership or pass period.

  • Entry during staffed hours does not require a keycard; after-hours access requires keycard entry.

  • Each sauna and cold plunge includes a QR code with usage instructions, recommended session lengths, and safety guidance.

Hygiene & Facility Rules

  • A towel is required in the sauna. Please sit on your towel to protect the cedar benches, walls, and floors.

  • Rinsing is required before entering the cold plunge. Rinse showers are provided nearby.

  • Soap, shampoo, and conditioner are not permitted in rinse showers.

  • Full shower facilities are available in the private men’s and women’s areas.

Failure to follow hygiene or facility rules may result in removal from the facility, suspension, or termination of membership without refund. Additional cleaning fees may be assessed if necessary.

Elements Memberships

  • Elements memberships may be canceled or paused with at least 3 days (72 hours) notice prior to the billing date.

  • Requests must be emailed to team@elementsstx.com.

  • Once a payment processes, it is final and non-refundable.

Questions?

If you have any questions, please contact us: