Membership Billing & Cancellation

How your plan bills, how to pause it, and how to cancel it. These terms apply to Island Movement and Elements memberships.

3days notice before your billing date
2business days to confirm in writing
4months maximum per pause
How your membership bills
  • Monthly plans bill on your purchase date each month. Reformer plans renew every 28 days. Annual plans bill once for the full term.
  • Your membership renews automatically until you cancel it.
  • Keep a valid payment method on file. Fees you incur are charged to it, including late cancellation, no show, key card, and any outstanding balance.
How to cancel
  • Submit the form at islandmovementstx.com/cancel, or email hello@islandmovementstx.com. Elements members may also email team@elementsstx.com.
  • Send it at least 3 days before your billing date.
  • We confirm every cancellation by email. Your membership stays active and billable until that confirmation is sent. If you do not hear from us within two business days, contact us so we can find your request.
  • You keep access through the end of the period you have already paid for.
What does not cancel your membership

Any of these on their own will leave your plan active and billing:

  • Telling a staff member in person.
  • Leaving a note at the front desk.
  • Messaging an instructor.
  • Tapping Cancel in the Walla app. That sends us a request. It does not stop your billing on its own, and it does not set your cancellation date.
Pausing instead
  • Pause as often as you need, with no yearly limit. Each pause runs at least 1 week. Between pauses, your plan stays active for one full paid billing cycle (one month on annual plans).
  • Same 3 days notice. Use the form at islandmovementstx.com/pause, where the full pause terms live.
  • You are not charged for paused days, unused time and passes are saved, and your billing date moves forward by the number of days you paused.
Refunds
  • Once a payment processes it is final and non-refundable. That includes a charge that goes through because a request arrived with less than 3 days notice.
  • If we issue a courtesy credit, it is account credit only and cannot be paid out in cash.
  • Passes are final sale. Class packs expire six months from purchase, do not roll over, and are non-transferable.
  • Annual and prepaid memberships are paid in full for the term. They are non-refundable and non-transferable, and may be paused but not cancelled mid term.
Failed payments, price changes, and disputes
  • If a payment fails you still owe the amount. Access may be suspended until your balance is current, and we may retry the charge.
  • We give at least 30 days written notice before any price change. You may cancel before the new rate takes effect.
  • Please contact us before disputing a charge with your bank. We will always work it out with you first.

Class Cancellation & No-Shows

These apply to all classes unless stated otherwise, out of fairness to instructors and fellow clients.

5hours notice to cancel a class
$15late cancellation
$20no-show
Cancelling a class
  • Cancellations made within 5 hours of the class start time are late cancellations.
  • On Reformer plans and packs, a late cancellation or no-show also loses the class.
Late arrival
  • We hold a 5-minute late policy for safety and class experience.
  • Arriving more than 5 minutes late may mean being turned away and counted as a late cancellation.
Reformer classes
  • Reformer classes are small-group, equipment-based sessions with limited capacity.
  • Classes do not roll over and must be used within the current billing period.
Special events
  • Special events and limited-capacity offerings may have different cancellation terms, which we tell you at booking.
General notes
  • Cancellation and no-show fees are non-refundable.
  • Repeated late cancellations or no-shows may lead to temporary or permanent booking restrictions.

Gym Policies

To keep the gym safe, working, and good for everyone.

Membership and guest access
  • The gym is for members only.
  • Guests may use the gym only once they are checked in and approved at the front desk, and they follow the same rules as members. Staff may deny access at their discretion.
Age policy
  • Under 12: not permitted in the gym.
  • Ages 12 to 15: permitted with active supervision at all times.
  • 16 and over: independent use.
Safety and equipment
  • Use equipment as intended and with proper form.
  • Wipe down equipment after use.
  • Return weights, plates, and props to their designated storage.
  • Dropping weights is not permitted.
  • Unsure how to use something safely? Ask a staff member.
Respect for the space and others
  • Be mindful of other members and shared space.
  • No speakerphone calls or music from personal devices.
  • At busy times, share equipment and be considerate of anyone waiting.
  • Keep belongings in a locker or designated area, not on the gym floor.
Conduct and access
  • Unsafe, disruptive, or disrespectful behavior may result in temporary or permanent loss of gym access.
  • Staff may step in or deny access when safety policies are not being followed.

Locker Policy

Day use only
  • Lockers are for day use only, not overnight storage.
  • Items left after closing may be moved to Lost & Found.
  • Island Movement is not responsible for lost, stolen, or unattended items.
  • Think something was misplaced or moved? Email hello@islandmovementstx.com.

Elements | Sauna + Cold Plunge

A self-service contrast therapy experience in the courtyard at Island Movement.

Access and use
  • Access is available during your active membership or pass period.
  • No keycard needed during staffed hours. After hours, entry is by keycard.
  • Each sauna and cold plunge has a QR code with instructions, recommended session lengths, and safety guidance.
Hygiene and facility rules
  • A towel is required in the sauna. Please sit on it to protect the cedar benches, walls, and floors.
  • Rinse before entering the cold plunge. Rinse showers are nearby.
  • No soap, shampoo, or conditioner in the rinse showers. Full showers are in the private men's and women's areas.
  • Not following hygiene or facility rules may lead to removal, suspension, or termination of membership without refund, and cleaning fees may apply.
Elements memberships
  • Billing, pausing, and cancelling an Elements membership follow the Membership Billing & Cancellation terms at the top of this page.
Questions? We are happy to help.
Island Movement: hello@islandmovementstx.com
Elements: team@elementsstx.com